TAA CORPORATE PHILOSOPHY

VISION STATEMENT

Develop, operate, and maintain the best professionally run aviation facilities providing our region with outstanding services to our customers, fiscally prudent management, exceptional economic development, and a highly productive and satisfied workforce that provides a positive first and last impression of TAA and our region.

In order to achieve this, TAA has established shared philosophies, values, and beliefs that unite us as a company and proactively guide our actions and decisions.

People

People are our most important asset and we are one team. TAA demonstrates trust, value and respect for our people by:

  • treating each other as we want to be treated ourselves.
  • fostering a work environment that encourages challenges and supports staff to reach their greatest potential.
  • respecting the diverse groups in our multicultural society and supporting the right of each individual to work in a wholesome environment.
  • providing opportunities to enrich the quality of our workforce through skill upgrading, training, and professional accreditation.
  • recognizing and rewarding teams and individuals who contribute to our success.
  • encouraging creativity and innovation to improve effectiveness.
  • delegating authority to make decisions and the opportunity to feel responsible for organizational success.
  • providing regular, effective communication and performance feedback.
  • providing opportunity for and encouraging participation in personal health and wellness.

Integrity

We conduct our business with the highest level of integrity. We are honest, open, and represent ourselves and our intentions truthfully. We demonstrate this by:

  • practicing the highest ethical standards in all business activities.
  • exercising good judgment in the exchange of business courtesies and avoiding activities that create the appearance that our decisions could be compromised.
  • assuming full responsibility and accountability for our actions.
  • assuring that those who do business with us have fair opportunities to compete.

Safety and Security

We establish and maintain the highest level of safety and security in all facilities and operations. We demonstrate this by:

  • continually improving and enhancing the implementation of all federal, state, and local regulations.
  • emphasizing constant vigilance and training.
  • providing a safe environment for employees, tenants, and customers.

Customer Service

We are committed to providing world class service for all internal and external customers. We demonstrate this by:

  • planning, constructing, and operating outstanding facilities with state of the art amenities to meet the needs of our customers.
  • actively pursuing and enhancing air transportation services.
  • providing a clean and aesthetically pleasant environment.
  • promoting a positive attitude for our people to provide excellent customer services.

Community Responsibility

We are an integral part of the community and an active partner in its growth and prosperity. We demonstrate this by:

  • supporting and encouraging our people to participate in civic, charitable, and social activity that enhances life for everyone in the community.
  • working closely with public officials and business leaders to inform them about airport issues and the importance and benefits of the aviation transportation system.

Fiscal Management

We are committed to prudent fiscal management policies that ensure the operation, development, and growth of the airport system. We demonstrate this by:

  • actively pursuing revenue development and diversification.
  • expending resources to attain the highest value.
  • continuously reviewing and enhancing strategic and business plans and matching resources to achieve our goals.

Environmental Conscience

We are committed to the consideration of environmental health and resources in all TAA planning and activity. We demonstrate this by:

  • being a good neighbor by developing and consistently practicing sound environmental and mitigation policies.
  • proactively seeking opportunities to enhance and preserve natural resources.

Communication

We are committed to open, honest, and continuous communication with each other, policymakers, tenants, airport users, the media, and the community. We demonstrate this by:

  • making available accurate information related to airport activity.
  • creating an environment where sharing information and open communication are integral parts of the corporate culture, and constructive differences of opinion are encouraged.